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Overview on Answering Service in Health Care Industry

An answering service is a service provided by a third party which is contracted for a specific predefined period of time. In this service instead of having an answering machine and leave a message, the callers are able to talk with a real person directly. For a stakeholder it gives the ability to triage calls after-hours and the answering service will make the decision to contact him/ her immediately or take a message.

The answering service certainly comes in handy and works as a boon for service industry such as healthcare for doctors, physicians and surgeons, heating and air conditioning companies, plumbers, etc. In fact, there has been a continuous requirement of answering service in such industries. The service not only helps them to maintain their clients and customers, but also allows them to properly respond to their customers instantly. Incorporated with several benefits and advantages, the answering service has turned out to be the growing demand of health care industry.

As a matter of fact, there are few professional companies offering quality solutions for answering services to health care industry, which helps to fill in the technology gap in the physician’s office. It further works as a complete call management service, allowing the physician offices to move ahead from traditionally practiced live operator services to manage after hour’s calls from patients and hospital staff. This call management services could also be integrated with the smartphones such as iPhone, Android, Windows Phone 7 and BlackBerry. They are also affiliated with some of the best telecom software developers, which allow them to invest continually in cutting-edge technology that improves communication. Their answering service also includes messaging service which guarantees message delivery to the correct doctor and on time. In fact, their answering service certainly proves to be effective, which enables them to manage on call schedules for doctors covering both patients and hospitals. Besides these all, they are also complied with HIPAA (Health Insurance Portability and Accountability Act) guidelines and regulations, and maintain the call records for seven years.

Some of the major advantages of answering service for healthcare industry offered by such a professional company are:

  1. Live line operator services to manage after hour’s calls from patients and hospital staff.
  2. Possess significant years of experience in providing answering services to healthcare industry.
  3. Qualified staff and line operators equipped with knowledge curve of physician office market and/ or are registered Nurse / Nurse Practitioner.
  4. HIPAA compliance and maintains the call records for seven years.
  5. Call management services integrated with smartphones such as iPhone, Android, Windows Phone 7 and BlackBerry.
  6. Affiliated with some of the best telecom software developers.
  7. Continual investment in cutting-edge technology, ensuring to deliver better communication.
  8. Guarantees to deliver correct message to the correct Doctor.
  9. And much more…

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